Europe

Jet2.com wins court case against disruptive passenger

Jet2 Boeing 737
Jet2.com

It has proved to be a very costly holiday for Charles Thomson, after the County Court at Carlisle ruled in Jet2.com’s favour and ordered him to compensate the airline for losses incurred as a result of a delay caused by his disruptive and drunken behavior on board a flight from Edinburgh to Ibiza flight last year.

Mr Thomson, from Dalkeith in Midlothian, displayed a catalogue of inappropriate and unacceptable behaviour on board the flight, which resulted in the police having to meet the aircraft upon landing. This meant that in addition to causing significant distress to customers on board his flight, his actions also caused delays to the return flight, affecting even more customers.

The Court had no hesitation in judging in Jet2.com’s favour and has ordered Mr Thomson to repay the airline for losses incurred.

Phil Ward, Managing Director of Jet2.com said:

“We are delighted with this decision as it shows people like Charles Thomson that there are consequences if you act in an unruly and abusive fashion onboard an aircraft. As well as being banned from flying with us for life, Mr Thomson must now repay us for losses incurred by the delay, which came about as a direct result of his actions. As a family friendly airline carrying millions of holidaymakers, many of whom our families, we want our customers to have an enjoyable flight experience without the actions of a disruptive few spoiling it.”

Jet2.com’s Onboard Together initiative commits the airline to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 08:00BST. Since launching, more than 500 passengers have been refused travel and over 60 of these, including Charles Thomson, have been given lifetime bans.

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