There was a day luxury was the main trait pursued by private aviation customers. Today’s motivations are far different, with time-saving and endless flexibility the ones topping the list. Nevertheless, with an increase in accessibility and private jet providers in the market,
With experience comes quality and high customer service standards throughout the whole private air experience, three core values that drive leading companies like Fort Lauderdale based Monarch Air Group, which has been serving demanding clients in 5 continents for more than 15 years.
With so many players in the market; small, medium and large companies stating they are the leading providers, customer experience will be the key variable that will determine loyalty. And not only the inflight customer service but the whole private jet experience, from digital booking,
flexibility, overall cancellation policies and aircraft availability, just to name some traits. Although private aviation is still reserved for a few, that pool of ‘unique’ people is getting larger, and quickly, so tightening up the customer experience by aligning with today’s purchasing and service habits will be the key for success.
“How do we know what our customers need? We ask, listen and take action. The high levels of customization that the best private jet providers in the world exhibit are only reached thanks to superior customer service and awareness. We pride ourselves on having the capacity to deliver a unique experience on every flight, adapted for each customer”, says David Gitman, President for Monarch Air Group.
Booking a private charter online live
Technology is also a
With that out of the way, what aircraft to choose? Well… What’s your route and budget? There’s a perfect aircraft for every type of flight and
“We embrace that new clients are understanding the value of private aviation. It’s a solid and sustainable business, therefore it’s expected that new players will try to get a portion of the market. For the client