Following the South African Civil Aviation Authority’s (SACAA) decision to temporarily suspend South African Express’ Air Operator’s Certificate (AOC), as well as its certification as an Approved Maintenance Organisation (AMO), the airline has since made contingency plans to accommodate passengers affected by this grounding.
South African Express has been in contact with its strategic partners including South African Airways, to ensure that all its passengers have been accommodated, either on alternative carriers or in hotels where we are not able to get them on to flights last night.
“We regret the inconvenience this frustrating situation has caused our passengers. We assure you that we are doing everything in our power to resolve the situation urgently,” says Matsietsi Mokholo, Acting CEO of SA Express.
The updated re-accommodation schedule will be made available after 11h00, and South African Airways, Mango and Airlink will have designated counters to assist SA Express passengers.
All cargo has subsequently been cleared at all stations, including Kimberly, Bloemfontein and Richards Bay, which has been redirected to Durban. Until this situation has been resolved, South African Express will not accept any requests to transport cargo.